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Barnes Cars Ltd Terms and Conditions – Minicab & Airport Transfers
By using Barnes Cars London you agree to our Terms & Conditions. Details on booking rules, pricing, liability and passenger responsibilities.
Barnes Cars Ltd – Terms and Conditions
Welcome to Barnes Cars London. By booking or using our private hire and minicab services, you agree to the following Terms and Conditions. Please read them carefully before making a booking.
Company Information
Barnes Cars London is a trusted private hire operator based in Barnes, South West London, offering reliable minicab, executive travel, and airport transfer services across London and the surrounding areas. We pride ourselves on delivering safe, punctual, and comfortable journeys tailored to both individual and corporate clients.
Fully licensed by Transport for London (TfL), we operate in full compliance with industry regulations and standards. Our experienced, professional drivers and well-maintained vehicles ensure every journey is completed with the highest levels of safety, professionalism, and customer care.
Whether you need everyday local travel, executive transport, or seamless airport transfers, Barnes Cars London is committed to providing a dependable and high-quality private hire service you can rely on.
Bookings & Reservations
- All bookings for private taxi hire and private chauffeur hire must be made in advance via phone, website, or approved booking channels.
- Bookings are subject to availability.
- A booking is confirmed only once accepted by Barnes London Cars.
- Customers are responsible for providing accurate pickup, drop-off, and contact details.
Pricing & Fares
- All fares are quoted based on distance, time, vehicle type, and service selected.
- Prices may vary due to traffic conditions, route changes, waiting time, or customer requests.
- Any additional charges (e.g. waiting time, extra stops, tolls, parking) will be clearly communicated where applicable.
- Barnes London Cars operates a transparent pricing policy with no hidden charges.
Payment Terms
- Payment can be made via cash, card, or other accepted payment methods.
- For private chauffeur hire, advance payment or deposits may be required.
- Failure to complete payment may result in refusal of service.
Cancellations & Amendments
- Customers may cancel or amend bookings by contacting us as soon as possible.
- Late cancellations may incur a cancellation fee, especially for private chauffeur hire bookings.
- No-shows may be charged the full fare.
Waiting Time
- A reasonable waiting time is included in the quoted fare.
- Extended waiting time may be charged at an additional rate.
- For airport pickups, flight monitoring may be used, but customers must ensure accurate flight details are provided.
Passenger Responsibilities
- Passengers must behave respectfully and follow the driver’s instructions.
- Smoking, vaping, illegal substances, and alcohol consumption are strictly prohibited in vehicles.
- Any damage caused to the vehicle by the passenger may result in additional charges.
- Seatbelts must be worn at all times.
Luggage & Personal Belongings
- Passengers are responsible for ensuring luggage is suitable for the selected vehicle.
- Barnes London Cars is not responsible for lost or left items, although reasonable efforts will be made to assist in recovery.
Service Limitations
- We reserve the right to refuse service for safety, legal, or behavioural reasons.
- In rare circumstances, vehicle substitution may occur due to mechanical or operational issues.
- Estimated arrival times are not guaranteed due to traffic or unforeseen conditions.
Liability
- Barnes London Cars will not be liable for delays caused by traffic, weather, accidents, or events beyond our control.
- Our liability is limited to the value of the journey booked.
- Nothing in these terms limits liability where prohibited by law.
Chauffeur Services
- Private chauffeur hire is provided on an hourly or journey basis.
- Chauffeur services are professional and non-transferable.
- Drivers reserve the right to terminate service if passenger behaviour is unsafe or unlawful.
Complaints & Feedback
- Any complaints regarding private taxi hire or private chauffeur hire should be reported as soon as possible.
- We aim to resolve issues fairly and promptly.
Privacy & Data Protection
- Customer information is handled in accordance with UK data protection laws.
- Personal data is used solely for booking, service delivery, and customer communication.
Changes to Terms
- Barnes London Cars reserves the right to update or modify these Terms and Conditions at any time.
- Continued use of our services indicates acceptance of any changes.
Give Feedback
We aim for 100% customer satisfaction.
If you wish to make a complaint, please contact us within 7 days of your journey via:
📧 Email: booking@barnescarsltd.com
📞 Phone: 020 8876 6666
We will investigate and respond within 5 working days.
Amendments to Terms
Barnes Cars London reserves the right to update or modify these Terms and Conditions at any time. The latest version will always be available on our website. Continued use of our services indicates acceptance of any revised terms.
Barnes Cars London
Trusted Private Hire & Minicab Service in South West London
Based in Barnes | Licensed by TfL | Operating 24/7
Ride Comfortably with Barnes Cars London – Available 24/7 Across London
Need to reach the office quickly or run a last-minute errand? Book a reliable London minicab service with Barnes Cars London, operating round the clock. We deliver stress-free, comfortable journeys at fair rates. Call us today or book your trip online with ease.
