At Barnes Cars Ltd, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data. We promise to handle your information responsibly, store it securely, and give you control over your preferences.

You can update or manage your information anytime by emailing us at booking@barnescarsltd.com or calling 020 8876 6666.

Information We Collect

To process bookings and provide our services, we may collect:

• Name, email address, phone number, and postal address
• Billing and payment information (including credit/debit card details)
• Additional details necessary to fulfil your booking or enquiry

We may also share certain information with trusted partners (such as payment providers) in order to deliver our services.

How We Use Your Information

• To confirm and manage your bookings
• To send service updates (such as changes, delays, or cancellations)
• To comply with Transport for London (TfL) regulations
• To provide customer support and respond to enquiries

If you opt-in to receive SMS or email marketing, we may contact you with service updates, special offers, or promotions. You can unsubscribe at any time by emailing booking@barnescarsltd.com with “Unsubscribe” in the subject line, or by replying “Unsubscribe” to any of our messages.

Google Analytics & Cookies

We use Google Analytics to gather anonymous data about visitor activity on our website (www.barnescarsltd.com). This helps us improve our website and user experience.

Our website also uses cookies to store user preferences and support site functionality. You may disable cookies in your browser settings, though this may affect your browsing experience.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. All booking details are securely transmitted using encryption, and stored safely in compliance with data protection regulations.

CCTV

In some cases, CCTV cameras may record images at our office or vehicles for the purposes of:

• Safety of staff and passengers
• Crime prevention and evidence collection
• Fraud detection and investigation

Recordings are kept for a maximum of 90 days before deletion, unless required for investigations.

Your Rights

You have the legal right to:

• Access a copy of your personal data
• Request correction of inaccuracies
• Request deletion of your data (where applicable)
• Object to the processing of your information
• Withdraw consent for marketing at any time

To exercise these rights, please contact us at booking@barnescarsltd.com or call 020 8876 6666. Proof of identity may be required for certain requests.

Disclosure of Information

We may share your data with:

• Service providers (e.g. payment processors, IT providers)
• Regulatory bodies, where required by law
• Fraud prevention partners

We do not sell or transfer your personal data outside the UK.

Updates to This Policy

Barnes Cars Ltd may update this Privacy Policy from time to time. The latest version will always be published on our website. Please check the review date above to confirm you are reading the most recent version.